FAQ

1. You place your order online at www.mydoctornow.co.uk for your selected medication.

2. Your order and consultation answers are reviewed by a EU Registered pharmacist prescriber. This can take up to 24 hours.

3. Once accepted, the medicine will be dispensed and shipped from a pharmacy registered with the GPhC. You will receive tracking details and a notification once your parcel is on its way.

(Tracking numbers will be sent to you via email and text.)

- We do not offer a guaranteed next day delivery service.

- Your order cannot be rushed by customer services.

- You cannot speak to a pharmacist to dispute their decision.

- We will cancel your order if we suspect you are abusing the service.

- If it is noticed that duplicate accounts/people at the same address are placing orders, we will disable all accounts held.

We purchase all medication from the same suppliers as your high street pharmacy, only use MHRA Regulated wholesale providers.
A prescription is not required when using our service as you will be issued a private prescription by one of our EU registered doctors. We will automatically send this over to the pharmacy to process if approved. The payment will be cancelled if the doctor refuses your order.
We don’t accept existing or personal prescriptions.
Our packaging does not have any labels or branding.
All medical information and accounts are confidential and can only be accessed by SQ Invest Ltd, EU Doctors and the dispensing pharmacy. View our Privacy Policy for further information.